Frequently Asked Questions
Here at Barstool Supermart we strive to make your online shopping experience an excellent one. Here are answers to some questions you may have.
Will my item look exactly like the picture?
We make every effort to provide you accurate, high quality images and sizes to make sure you get the piece you want. Some images may vary slightly depending on your monitor settings.
The easiest way to order is online through our shopping cart. This will allow you to review and print out your completed order.
If you would like to place your order by phone, you call us at (888) 345-7535. One of our knowledgeable customer service associates will be here from 8:30am to 5pm est. Monday through Friday to assist you.
You can also place your order by fax
at (301) 223-6427 24-hours a day. Simply print out our fax form
, complete, sign and send to us.
If you would like to order by mail
, print out our mail order form
, complete, sign and mail to us at
P.O. Box 110
Williamsport, MD 21795
There is no sales tax collected for items shipped outside of Maryland or Indiana. We charge the standard sales tax to all Maryland and Indiana orders. If you are ordering for a tax-exempt organization, please call
us for necessary information.
How can I pay for my order?
We gladly accept Visa, MasterCard, Discover, American Express, Check, Cashier’s Check or Money Order. Please note: your order will be held until your check or cashier’s check or money order clears the bank before being shipped.
Do you accept purchase orders?
Any government entity or state school or college may use purchase orders or credit cards. Resellers, resturants, condominiums, or management groups may use purchase orders after filling out our application for credit. Please contact our accounts receivable department at 888-345-7535 at ext. 104 for details.
What if I want to make changes or cancel my order after I submit it?
We will do everything we can to make sure you receive the item(s) you want. You must contact us within 48 hours of placing your order. There may be a cancellation fee applicable. Please note that there are exceptions
. If an order is considered customized or has shipped, our standard return policy
will apply. If any adjustments have been made to your order, we will be happy to email you confirmation of those changes for your records.
We provide free shipping to the 48 contiguous states. This excludes Alaska and Hawaii. “White Glove”, Next-Day, 2-3 Day Air and other special shipping features will be an additional charge. Please email us for a quote.
Will I get a shipping confirmation?
We will send out an email to you with your tracking information when an item has shipped.
In most instances we use UPS for shipping. For larger items, they will be shipped through a freight company.
How long will it take for me to get my item?
Shipping timeframes can vary with different items. We have made sure to include an estimated ship date on each items page. Please bear in mind that this is an estimated timeframe.
What do I do when my item is damaged?
We have an excellent staff on hand to assist you with any issues you may have with your shipment. If your item is damaged, please make sure to keep all of your original packaging the item came in then review our Return Policy for details.
What if I want to return my item?
What if I have other questions?
Please go to our Contact Page to find the contact information for the department you need.